Fractional operations leadership for businesses that need someone to own the operational layer and run it.
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Your business needs someone who can think strategicallyand still get in and do the work.
This work is built for founders and leadership teams at growing businesses — typically 5 to 50 people — who are past early chaos but not yet at the point of a full-time ops hire.
I work fractionally — inside your business, close to leadership, doing the operational work that moves things forward.
Owning the operational infrastructure — the workflows, the systems, the processes, and the execution layer that keeps everything running. Embedded at the director level, doing the work that shouldn't live on the founder's plate.
Operating as the strategic right hand — sitting in the decision layer, turning priorities into plans, and making sure nothing gets lost between leadership intent and what actually happens on the ground. This includes Chief of Staff engagements: embedded support for a founder or executive who needs someone to run alongside them.
Hiring processes, onboarding, people management infrastructure, and the compliance work that comes with running a team — built into how the business operates. I've led and managed teams. I know what this looks like from the inside.
Books, budgets, and operational reporting — the financial clarity a business needs to make good decisions. I understand how money moves through an operation and what leadership needs to see to run it well.
Not every engagement needs to be ongoing. If you have a specific thing that needs to be built, set up, or delivered — a system, a process, a workflow, a funnel, an SOP library, a client delivery build — I scope it, do the work, and hand it off clean.
"Both incredibly talented and strategic in their approach to business operations, they take into account the entire picture while also focusing on the details — resulting in streamlined workflows that are both realistic and genuinely helpful."
"An expert in optimizing business operations, they phased out ineffective practices in favor of structured automation. Like a true leader, they implemented these changes thoughtfully while providing operations support and sharing knowledge throughout the journey."
"As a new founder bootstrapping my way forward, every investment has to move the needle. I've worked with Brooke in different capacities for more than ten years and have seen firsthand what is delivered. The truth is told so things get done."
"Our internal finance process became steady and predictable. Vendor payments, invoices, and reporting all flowed through streamlined workflows — this consistency reduced errors and kept us aligned with our goals."
I start by understanding what exists. Fixes and systems come from there. Here's what an engagement typically looks like.
You tell me what's breaking down, what good looks like, and where leadership is trying to go. No pitch deck, no lengthy intake process.
I put together an engagement structure built around what you actually need — fractional hours for ongoing work, a scoped project with a clear deliverable and handoff, or a hybrid of both. No packaged service, no predetermined scope.
Embedded in your team, inside your tools, and close enough to both leadership and the actual work to know what's really happening — and what needs to change.
What I build is documented, transferable, and designed to outlast the engagement. The goal is a business that runs better — with or without me in it.
Systems thinking, close proximity to leadership, and a bias toward execution. That's where I do my best work. The space between strategy and what actually happens on the ground, where decisions get made but don't always land and where growth outpaces the infrastructure holding it up.
I've spent years inside real businesses: startups, BPOs, PR agencies, consultancies, and professional services. Owning more than operations because none of it exists in isolation. People management, compliance, internal communications, finances. Good ops work touches all of it.
I work fractionally because it's the right structure for the businesses that need this most. Senior-level operational leadership, inside the work, without the overhead of a full-time hire.